New Zealand Dairy Manager Emphasizes Effective People Management

Lauren McConnachie, recognized as DairyNZ 2026 Dairy Manager of the Year, manages Robindale Farm in Canterbury, New Zealand, overseeing an 11-person team on a 640-hectare operation. Her leadership focuses on structured work systems and effective communication to ensure successful farm management.

McConnachie highlights the importance of creating predictable work systems to safeguard staff well-being. At Robindale Farm, clear shift rosters maintain reasonable working hours, even during peak times like calving. The farm adopts flexible schedules, such as a 3-in-2 milking system, to reduce fatigue and improve job satisfaction, which can lead to lower staff turnover rates.

Effective communication is crucial for daily team performance. McConnachie implements a structured communication approach, including regular group updates, health and safety briefings, and meetings focused on positive reinforcement. She advises that when performance issues arise, managers should engage in constructive discussions rather than emotional or punitive responses.

Recognizing individual motivations and skills is also vital for team engagement. Career-focused employees may seek skill development and advancement, while others might prioritize stable wages and clear tasks. Simple gestures, like verbally acknowledging employee initiative or joining team activities, help maintain open communication and make staff feel valued.

Emotional intelligence and self-awareness are foundational to effective leadership. McConnachie stresses the need for leaders to manage emotions during high-pressure situations and to treat farm staff with care and respect. This approach fosters a positive work culture and supports sustainable success in dairy operations.